What are employees expected to follow when communicating through electronic media?

The expectation for employees to follow when communicating through electronic media is primarily referred to as netiquette. This term specifically addresses the conventions and proper conduct required in online exchanges, ensuring that interactions are respectful, effective, and appropriate according to digital communication standards.

Netiquette includes guidelines such as being mindful of tone, avoiding excessive use of capital letters (which can be interpreted as shouting), and respecting privacy and confidentiality in electronic communications. Sticking to these practices helps maintain professionalism in a digital work environment and fosters positive relationships among colleagues.

While etiquette, policy, and protocol are related concepts that apply to various forms of communication—including face-to-face and formal organizational communications—netiquette uniquely applies to the nuances of online interactions. Consequently, it addresses the specific challenges and expectations that arise in digital communication contexts.