What does Total Quality Management (TQM) focus on?

Total Quality Management (TQM) primarily focuses on continuous improvement within an organization. This philosophy emphasizes that organizational processes, products, and services should consistently meet or exceed quality standards. The aim of TQM is to foster a culture where all employees are engaged in improving processes, products, and services in order to enhance customer satisfaction and operational efficiency.

The focus on continuous improvement encompasses various aspects, including reducing waste, enhancing productivity, and refining processes. It involves systematic problem-solving and the use of specific tools and methodologies, such as Six Sigma and Plan-Do-Check-Act (PDCA) cycles, to manage and improve quality over time. By prioritizing a consistent dedication to improving quality, organizations can enhance their competitive edge and ensure long-term success.

While employee satisfaction, financial reporting, and market expansion strategies are important to business operations, they are not the central tenet of TQM. Employee satisfaction may be a byproduct of a TQM culture where workers feel valued and engaged in the improvement processes, but the primary aim of TQM is achieving and maintaining high quality through ongoing improvements and involvement at all organizational levels.